A regional outpatient care provider was struggling with long patient wait times and inefficient check-in processes, which contributed to lower satisfaction scores and overburdened staff. TechWish implemented a digital queue management solution to modernize patient flow, streamline administrative operations, and improve visibility across departments. The initiative resulted in a 43% decrease in wait times, a 27% rise in satisfaction scores, and a 30% boost in staff productivity.
Snapshot:
- Real-time patient tracking and prioritization
- API integration with legacy appointment systems
- Mobile alerts for improved patient communication
- Centralized dashboards for operational visibility
- Staff onboarding with zero service disruption
