A global smart home technology provider faced critical challenges scaling IoT support across a complex infrastructure. TechWish delivered a modern AIOps framework built on AWS and Kubernetes, with integrated observability, smart triage, and log analytics. Using Prometheus, Kafka, and the ATLAS suite, the solution automated root cause analysis, suppressed false alerts, and unified system monitoring, giving engineering teams powerful tools to drive faster decisions, reduce manual effort, and ensure system uptime across geographies.
Snapshot:
- Cognitive platform automated resolutions and boosted uptime
- AI-guided triage reduced alert fatigue and escalations
- Real-time log correlation enabled faster root cause analysis
- Dynamic dashboards delivered actionable system-wide insights
