A major vacation club operator was struggling with fragmented booking systems and outdated digital interactions that led to errors and poor loyalty engagement. TechWish built a mobile-centric digital experience platform to streamline bookings, integrate loyalty data, and deliver real-time engagement. The transformation led to a 60% increase in mobile engagement, a 25% rise in member conversions, and reduced booking errors by half.
Snapshot:
- Mobile-first DXP unified booking, loyalty, and service workflows
- Reduced content rollout time by 38% for faster marketing response
- Real-time offers drove 60% increase in app engagement
- CRM and reservation systems integrated via microservices
- Boosted loyalty conversions through personalized member journeys
