A regional consumer electronics brand was facing delays and inconsistencies in post-sales service delivery due to manual field reporting. TechWish deployed a mobile-based Field Service Management (FSM) platform to digitize surveyor workflows, improve visibility, and reduce reporting time. Within nine months, the client saw a 60% drop in delays, a 25% rise in customer satisfaction, and a 50% boost in field team productivity.
Snapshot:
- Cross-platform FSM app with geo-tagging and offline mode
- 45% faster issue resolution through real-time tracking
- Standardized workflows improved performance across regions
- Multilingual onboarding and embedded feedback loop
- Integrated dashboards ensured SLA compliance and proactive oversight
