A multi-campus research university in the U.S. was facing rising operational costs and student dissatisfaction due to limited support hours and outdated systems. TechWish implemented a 24/7 AI-powered engagement platform to automate appointment scheduling, address student queries, and reduce strain on human counselors. The university increased service availability by over 300%, reduced call center costs by 35%, and cut missed appointments nearly in half—all while delivering faster, data-driven support experiences.
Snapshot:
- 24/7 virtual advisor integrated with student systems and CRM
- 45% fewer missed appointments through automated scheduling
- $1.23M saved annually in operational support costs
- Over 300% increase in weekly support availability
- Intelligent escalation and retraining loop improved NLP accuracy
