Operational Maintenance and Network Analytics for Timely, Data-Driven Business Decisions

Case Study

Operational Maintenance and Network Analytics for Timely, Data-Driven Business Decisions

At A Glance

About The Client

The client is a global leader in energy storage systems and cloud-based software for renewables and grid management. Operating in over 40 markets worldwide, the organization is driving transformation in the energy sector by enabling more resilient, efficient, and sustainable electric grids.

The Challenge

The client aimed to strengthen data-driven decision-making and enforce strict data security across its operations. They needed a technology partner to enable secure, centralized access to data while integrating information from multiple systems, including Fiix (CMMS), LMS (training), and SolarWinds (network monitoring). The objective was to deliver actionable insights through a modern, scalable analytics platform for various user groups.

The Solution

TechWish implemented a comprehensive solution tailored to the client’s requirements. A secure data architecture was designed using role-based access controls, authentication protocols, and data encryption to ensure safe access across the organization.

Data from Fiix, LMS, and SolarWinds was seamlessly integrated via REST APIs into a unified data platform. Leveraging the capabilities of Incorta, TechWish built intuitive dashboards and custom reporting tools to surface real-time operational insights. Additional analysis layers were built using Power BI and Microsoft Excel, enabling flexible and accessible reporting across business teams.

The Result 

The solution enabled secure, centralized access to operational data, empowering teams with timely and actionable insights. Enhanced visibility, streamlined reporting, and self-service analytics led to improved productivity, better collaboration, and more confident decision-making—ultimately driving stronger business outcomes and greater operational efficiency across the organization.

Key Technologies

  • REST APIs
  • Fiix CMMS
  • LMS
  • SolarWinds
  • INCORTA
  • Power BI
  • Microsoft Excel
  • 100%
    Enablement of self-service analytics, fostering collaboration across departments.
  • 20%
    Improvement in business outcomes driven by timely decision-making.
  • 15%
    Increase in productivity through better workflow visibility and data access
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