About the Client
The client is a leading credit union organization faced significant challenges in managing data effectively and providing scalable, secure, and efficient digital services to their customers. Fragmented data management and outdated digital architecture hindered their digital transformation journey, affecting customer satisfaction and engagement.
The Challenge
The client’s existing digital architecture lacked scalability and security, making it difficult to keep up with evolving digital trends. Fragmented data systems led to inefficiencies, slow analytics, and limited access to customer insights. The absence of a centralized data management system affected customer service quality and operational efficiency.
The Solution
TechWish implemented a secure, scalable digital transformation solution for the client using Microsoft Azure:
- Cloud Migration and Architecture: Migrated data to Azure, leveraging serverless cloud infrastructure with Azure DevOps for automated CI/CD.
- API Development: Developed secure APIs using C#, .NET 6.0, and Entity Framework with JWT Authentication, managed via Azure API Management for secure access control.
- Data Processing and Storage: Utilized Azure Cosmos DB for scalable storage, processed data through Azure Event Hub, Data Factory, and Data Lake, providing real-time customer insights.
- Digital Services: Built an Angular-based online banking portal (Azure Static Web Apps) and a React Native mobile app, both accessing secure backend APIs for personalized banking services.
The Result
- Enhanced Operational Efficiency: 80% reduction in data errors and 50% faster customer service.
- Scalability: Cloud architecture enabled easy scaling of digital services.
- Secure Services: Implemented JWT authentication and API management, ensuring secure customer interactions.
- Optimized Customer Experience: Real-time data access improved customer satisfaction by 40%.
- Cost Savings: Achieved 60% cost reduction through optimized cloud infrastructure.
